Laney IT Group Home
Welcome to the Laney IT Group (ITG) Web Site
During the mid-2000s Laney College’s Instructional Technology report and its subsequent Educational Master Plan made it clear that the college was understaffed in IT support staff. In anticipation of the increased difficulty that programs and services of the college might face, during the fall 2011 semester, under the direction of the Executive Vice President, the Laney IT Group (ITG) was formed.
The members are the Executive Vice President (Chair), the Senior College Information Systems Analyst, the College Network Coordinator, Department Network Coordinators, Computer Network Technicians, and the Audio Visual Assistant. The mission of the ITG is to support the IT needs of the Laney Community and to assist the college administration with their data-informed decisions by providing them with recommendations derived by consensus.
Among the Group’s accomplishments are:
- Trouble Ticket System
- Laney Help Desk
- Standard Operating Procedures (SOPs) for Smart Classrooms
- Standard Operating Procedures (SOPs) for IT passwords
- Laney IT Group Website
- A campus-wide computer hardware list for prioritization of our future Measure A purchases.
The Group started by creating a Trouble Ticket System and then centralized IT support through a Laney Help Desk run out of the Technology Center (F170). The Laney Help Desk receives IT requests and prioritizes them then sends them out to IT Group members for servicing. A web site was later created by the IT Group to inform the Laney Community about the Group and its purpose and to help expedite Trouble Ticket requests. This new support system streamlined the IT work request process and increased response efficiency.
The different IT technicians now have areas-of-responsibility outside of their primary work areas that they support. Should time-sensitive IT issues/projects surface somewhere on the college then it is tasked to a member(s) of the team that has the appropriate skillsets to complete the project. Through this team approach to supporting the college’s IT needs, the work required to manage and ensure the effective operations of 15 instructional labs, over 2,300 computers, several critical database systems, 47 servers, 141 switches and 352 audio visual equipment has been improved.
To get IT assistance, please fill out a Trouble Ticket and submit it to the Laney Help Desk. You do not need to ‘cc’ your supervisor. Trouble Tickets will be prioritized and sent out for service. [For instructions please see the link for ‘Form and Process to Submit an IT Trouble Ticket’.]
The Laney ITG also has an email (email@example.com) and a phone number (510.986.6972) that faculty and staff can call to get more information.